Frequently Asked Questions
Everything you need to know about your Devolver Digital orders, shipping, and merch.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on your local customs office.
Do you ship worldwide?
Yes, we ship to most countries globally. Please note that international customers are responsible for any customs fees, taxes, or duties incurred upon delivery.
What is your return policy for apparel and collectibles?
We accept returns on unworn apparel and unopened collectibles within 30 days of delivery. Please contact our support team with your order number to initiate a return label.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
I received a damaged item. What should I do?
We take great care in packaging our products, but if your item arrives damaged, please email us within 48 hours of receipt with photos of the damage and your order number so we can arrange a replacement.